Colorado Legal Services
Overview
Colorado Legal Services is a large non-profit that offers legal advice to Coloradans who need help. They serve as a resource in tough times and are making a change in their community. Unfortunately, their website did not help them serve Colorado. The outdated layout and interface made it clunky and challenging for the public to find the information they desperately needed.
Discover how we helped Colorado Legal Services refresh its website, improving its accessibility to all Coloradans and digital visibility.
Before
What Was Colorado Legal Services Looking For?
Before coming to us, Colorado Legal Services’ website was struggling. There were some blogs and pages that were mildly successful that were ranking well on search engines, but the overall layout and design was dated, and difficult to navigate.
Their most significant issue was that their old website wasn’t able to reach out to all Coloradans. Their existing website was only in English, meaning over 10% of Colorado’s population would have difficulties reading their website.
They also wanted to improve the functionality of their website. The site wasn’t providing its community the support and resources it could. They wanted to update the layout and branding of the site to provide their underprivileged and under-represented clients with a website they could easily use.
Our Plan to Help Reach Their Goals
After listening to Colorado Legal Services, we created a plan of attack that would help them reach their goals while also providing them with the digital support they needed to help more Coloradans. Our strategy included:
Updating Website Structure and Layout
The website’s structure and layout are the foundation for all other changes, so we had to address that first. We created a more manageable and user-friendly interface and even built a “Quick Exit” button on every page. This button allows victims of domestic violence to exit the page quickly and helps protect them from an abuser who might be looking over their shoulder or seeing what they are reading.
Making Existing Content and Resources More Accessible
The most significant accessibility improvement was providing the entire website in English and Spanish. Because they provide legal support and advice, it was essential to ensure that the translations were accurate and reliable. We did this by partnering with a translation company that helped us ensure the information was the same in both languages.
Improve Site Design and User Experience
To make the website more accessible and usable, we had to provide a complete overhaul of the website’s layout and design. We focused on creating a streamlined user interface that made it easy for Coloradans to find the information they need. To help create a cohesive visual design, while empowering the local Coloradan art community, we integrated the artwork of a local artist, Charlo, throughout the website.
The Results
Before working with us, Colorado Legal Services was an established leader and community member in Colorado. We were able to help improve their brand name and recognition by building out pages specific to the areas they serve.
Because of their existing leadership within the market, a key metric we used to measure our success was user engagement and interaction. This helped show us how long new users were staying on the site and getting the help they needed. The initial results show that users are spending more time on the website and viewing more pages than they did before.
After
“Having an easily accessible, modern website is vital to connect people with the help they need and to connect us to community partners, pro bono attorneys and volunteers who help us fight for justice. Mountaintop Web Design’s thoughtful project management, expertise, design skills and responsiveness guided us on this project, and the excellent new website they created will help us serve our community for years to come.”
Matthew Baca | Executive Director
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