No long term contract. Cancel anytime after 2 months.
Frequently Asked Questions
Can I save time or roll over my Extreme WP Maintenance time to the next month?
Unfortunately, you lose the unused time at the end of each month.
What is covered in my monthly support time each month?
This time is designed for changing text, pictures, products, and other small design per your request. Please note that any requests for new functionality will need to be quoted as they usually go over the monthly allotted time.
What if I need more time than is on my monthly maintenance?
If a task requires more time than the time allotted, we will reach back out and give you a quote for the work to be done. For some small tasks, if we have your permission, we will continue to work on the project until it is done at our current consulting rate. You may also save the task until the next month if you would like.
When does my month start & end?
The Extreme Care Plan is based on a 30 day period. The month will start when payment is submitted and will end 30 days after payment. A client may start their Extreme Care Plan on any day during the month. MWD will track services rendered during each 30 day time frame.
Can I cancel anytime?
Yes, you may cancel anytime after the first 2 months (60 days) by emailing email@example.com with your cancellation request or by logging into your account and cancelling your plan. We love working with our clients and hate to see you go. If anything has been less than satisfactory, please do not hesitate to let us know and we will work hard to fix the problem.
What if Mountaintop Web Design didn’t build my website?
Not a problem for us! We have many clients who are looking for a long-term relationship with a webmaster to manage their website(s). We are more than happy to work with you on your WordPress website. We will request that we perform a website evaluation first to determine how the website was built, make a full backup of the site, discover issues that need fixing, and make suggestions for how to improve your website. We will give you a report that includes a list of pages & posts, users at each security level, list of plugins & themes, the current speed of your website, possible security issues like malware, broken links, Google’s mobile friendly test, and your Domain authority.
We will give you an quote for the website evaluation that must be done before we start a maintenance plan. These evaluations typically start around $150 for most sites.
What do we need to start?
In order to start the service, we will need administrator access to your WordPress website. In some situations, we may need access to your hosting account as well, but this is very unlikely. We will work with you to get the information that we need to serve you best.
What if the plans won’t meet my needs?
If our current plans don’t meet your needs, please contact us and we will build a custom plan just for you!
What about all the legal stuff?
All of our detailed Terms of Service can be found on our page dedicated to the fun legal stuff that everyone (by that I mean no-one) loves to read. Please visit the page by clicking here.