Unfortunately, you lose the unused time at the end of each month.

This time is designed for changing text, pictures, products, and other small design per your request. Please note that any requests for new functionality will need to be quoted as they usually go over the monthly allotted time.

If a task requires more time than the time allotted, we will reach back out and give you a quote for the work to be done. For some small tasks, if we have your permission, we will continue to work on the project until it is done at our current consulting rate. You may also save the task until the next month if you would like.

The Extreme Care Plan is based on a 30 day period. The month will start when payment is submitted and will end 30 days after payment. A client may start their Extreme Care Plan on any day during the month. MWD will track services rendered during each 30 day time frame.

The sign up fee covers a basic website evaluation we will perform prior to starting your care plan. This is determine how the website was built, make a full backup of the site, discover issues that need fixing, and make suggestions for how to improve your website. We will give you a report that includes a list of pages & posts, users at each security level, list of plugins & themes, the current speed of your website, possible security issues like malware, broken links, Google’s mobile friendly test, and your domain authority. We will also give an estimate to fix any outstanding issues at that time per our Terms of Service.

Yes, you may cancel anytime by emailing [email protected] with your cancellation request or by logging into your account and cancelling your plan. We love working with our clients and hate to see you go. If anything has been less than satisfactory, please do not hesitate to let us know and we will work hard to fix the problem.

Not a problem for us! We have had many clients who were looking for a long-term relationship with a web developer to manage their website(s). We are more than happy to work with you on your WordPress website. The initial sign up fee covers the website evaluation we will perform on your website. See the FAQ for “What is the sign up fee for?”.

In order to start the service, we will need administrator access to your WordPress website. In most situations, we will need access to your hosting account as well. This will help us troubleshoot issues that may arise without your intervention. We will work with you to get the information that we need to serve you best.

If our current plans don’t meet your needs, please contact us and we will build a custom plan just for you!

All of our detailed Terms of Service can be found on our page dedicated to the fun legal stuff. Please visit the page by clicking here.