WordPress Maintenance & Care
Keep Your WordPress Website Working and Secure
We Know You’re Worried That Your Website Will Break When You Need it Most
Our top of the line WordPress Care Plans give you peace of mind and confidence that your website will be there for potential customers.
How We Protect Your Site
Secure Daily Backups In The Cloud
WordPress, Theme, and Plugin Updates to Keep Your Site Secure
Daily Security & Uptime Monitoring
Issue Resolution (Part Of Support Time)
How It Works
Step 1: Get Started
We will schedule a free consultation where we will learn about your problems and business goals.
Step 2: Receive a Customized Plan
After our consultation, we will provide you with a detailed plan of how we can assist you in achieving your business goals.
Step 3: Grow Your Business
We will help you execute your plan to fix your marketing and grow your business.
What Our Customers Say
I am beyond appreciative for Mountaintop Web Design! They are tremendous partners in helping us not only rebuild but optimize our website, providing insights and great service to get the job done both efficiently and effectively. From my very first interaction, I knew Mountaintop would be a trusted partner, and every interaction since has affirmed that. Can’t wait to do more business together! Highly recommend!
Josiah and his team did fantastic work in helping my company with a website overhaul. From my initial meeting with MWD, I was confident they were going to be able to help me achieve exactly what I was looking to accomplish. Josiah was able to answer all my questions and was also able to ask the appropriate questions to help me craft and create exactly what my company needed from a website. We’ve maintained their service package and they’ve been able to help us keep everything updated on our site and running without any major disruptions. I would highly recommend MWD for your website needs!
Josiah and his team were very professional and great to work with. From proposal to the finished website his team was transparent and made the process easy. We ended up with a beautiful website that we’re proud to have our customers visit. Would highly recommend this company for anyone looking for a new website or redesign of their current website.
What Happens If My Site Doesn’t Get Maintenance?
Like any computer, websites require updates and regular maintenance in order to work properly. You could be losing out on sales if your website isn’t properly maintained.
- Site Could Get Hacked
- Search Engine Penalties
- Slow To Load
- Won’t Load At All
- Security Issues
- Lost Sales
- Insecure Website
- Website Crashing
Pikes Peak
Basic Protection- WordPress Core & Plugin Upgrades
- Daily Website Backups in the Cloud
- Basic Email Support
- Database Optimization and Spam Cleanup
- Detailed Monthly Maintenance Report
Mt. Denali
Intermediate Protection- WordPress Core & Plugin Upgrades
- Daily Website Backups in the Cloud
- Priority Email Support
- Database Optimization and Spam Cleanup
- Detailed Monthly Maintenance Report
- Uptime & Security Monitoring
- Performance Scans & Optimization
- WooCommerce Updates
- Access to WP Training Videos
- 30 Minutes Monthly Support Time
Mt. Everest
Advanced Protection- WordPress Core & Plugin Upgrades
- 2x Daily Website Backups in the Cloud
- Priority Email Support
- Database Optimization and Spam Cleanup
- Detailed Monthly Maintenance Report
- Uptime & Security Monitoring
- Performance Scans & Optimization
- WooCommerce Updates
- Access to WP Training Videos
- 60 Minutes Monthly Support Time
- Scan and Fix Broken Links
- Comment Moderation
- Premium Security Plugin
- Google Analytics Reporting
- Keyword Reporting
- Mixed SSL Content Resolution
Each plan has an initial sign-up fee that is required for new clients. This covers our detailed Website Audit.
No Long-Term Contract. Cancel Anytime.
For the full agreement on our Extreme WordPress Care Plans, please visit the Terms & Conditions page.
Can I save time or roll over my support time to the next month?
Unfortunately, you lose the unused time at the end of each month.
What is covered in my monthly support time each month?
This time is designed for changing text, pictures, products, and other small designs per your request. Please note that any requests for new functionality will usually go over the monthly allotted time and incur additional costs.
What if I need more time than is on my monthly maintenance?
After receiving a request from you, we typically work on tasks until they are completed. If a task requires more time than what is allotted on the care plan, we will send an invoice for the total time, minus the credit of time per the care plan you are on. If a larger task is requested, we will typically reach back out to further define the scope of the project and provide an estimate of time to complete the task.
When does my month start & end?
Each plan is based on a 30-day period. The month will start when payment is submitted and will end 30 days after payment. A client may start their Extreme WordPress Care Plan on any day during the month. MWD will track services rendered during each 30-day time frame.
What is the sign up fee for?
The sign-up fee covers a Website Audit we will perform prior to starting your care plan. This is to determine how the website was built, make a full backup of the site, discover issues that need fixing, and make suggestions for how to improve your website. We will give you a report that includes a list of pages & posts, users at each security level, list of plugins & themes, the current speed of your website, possible security issues like malware, broken links, Google’s mobile friendly test, and your domain authority. We will also give an estimate to fix any outstanding issues at that time per our Terms of Service.
Can I cancel anytime?
Yes, you may cancel anytime by emailing [email protected] with your cancellation request or by logging into your account and cancelling your plan. We love working with our clients and hate to see you go. If anything has been less than satisfactory, please do not hesitate to let us know and we will work hard to fix the problem.
What if Mountaintop Web Design didn't build my website?
Not a problem for us! We have had many clients who were looking for a long-term relationship with a web developer to manage their website(s). We are more than happy to work with you on your WordPress website. The initial sign up fee covers the website evaluation we will perform on your website. See the FAQ for “What is the sign up fee for?”.
What do we need to start?
In order to start the service, we will need administrator access to your WordPress website. In most situations, we will need access to your hosting account as well. This will help us troubleshoot issues that may arise without your intervention. We will work with you to get the information that we need to serve you best.
What if the plans won't meet my needs?
What about all the legal stuff?
All of our detailed Terms of Service can be found on our page dedicated to the fun legal stuff. Please visit the page by clicking here.
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